Jon Iden

Professor Jon Iden

+47 55 95 96 90
Strategy and Management
Digital Business
Information systems


His main areas of interests are Information Systems, Digitalization and Digital Transformation, Business Process Management and IT Service Management.

He is especially interested in the relationship between Information technology and organizations. Particularly how process orientation and digitalization may increase firms’ performance.

Jon Iden has developed RIS, a well-acknowledged and applied methodology for process modelling and analysis. He has published two books, published papers in international journals and presented his research at various international and national conferences.

Jon Iden has wide industry and consultancy experience, and having held a number of management positions.

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Selected publications

Author(s) Title Publisher
Eikebrokk, Tom Roar; Iden, Jon Enabling a culture for IT services; The role of the IT infrastructure library International Journal of Information Technology and Management Volume 15 (1); page 14 - 40; 2016
Iden, Jon Prosessutvikling. Håndbok i modellering og analyse av prosesser. 2. utgave Fagbokforlaget; 2016
Eikebrokk, Tom Roar; Iden, Jon Strategising IT service management through ITIL implementation: model and empirical test Total Quality Management and Business Excellence Volume 28 (3-4); page 238 - 265; 2015
Iden, Jon; Eikebrokk, Tom Roar The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits Information Systems and E-Business Management Volume 13 (3); page 527 - 552; 2014
Iden, Jon; Bygstad, Bendik Managing Digital Transformation with Sociotechnical Micro-Foundations: A Dynamic Capabilities Approach Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS); page 6462 - 6471; 2021
Danilova, Kjersti Berg; Iden, Jon; Knudsen, Dan-Richard; Costabile, Carolina; Johannessen, Trond Vegard; Johanson, Bjørn Daniel; Ulfsten, Andreas Virtual work during COVID-19 lockdown - lessons learned NOKOBIT - Norsk konferanse for organisasjoners bruk av informasjonsteknologi (14 pages); 2020
Iden, Jon; Øyberg, Lena; Jordan, Iselin; Øvretveit, Susann Digitalt grenseforsvar - en trussel mot personvernet? Magma - Tidsskrift for økonomi og ledelse Volume 2020 (2); page 46 - 54; 2020
Bygstad, Bendik; Iden, Jon; Ulfsten, Andreas Digital Business Strategies for Incumbent Firms. How a Scandinavian hotel chain competes with the internet giants Scandinavian Journal of Information Systems (SJIS) Volume 32 (2); page 77 - 106; 2020
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