Jon Iden

Professor Jon Iden

+47 55 95 96 90
Strategy and Management
Organisation and Management Information systems


Jon Iden holds a Ph.D. in information science from the University of Bergen. His main areas of interests are Business Process Management, IT driven innovation, IT Management and IT Service Management.

He is especially interested in the relationship between Information technology and organizations. Particularly how process orientation and digitalization may increase firms’ performance.

Jon Iden has developed RIS, a well-acknowledged and applied methodology for process modelling and analysis. He has published two books, published papers in international journals and presented his research at various international and national conferences.

Jon Iden has wide industry and consultancy experience, and having held a number of management positions.

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Selected publications

Author(s) Title Publisher
Eikebrokk, Tom Roar; Iden, Jon Enabling a culture for IT services; The role of the IT infrastructure library International Journal of Information Technology and Management Volume 15 (1); page 14 - 40; 2016
Iden, Jon Prosessutvikling. Håndbok i modellering og analyse av prosesser. 2. utgave Fagbokforlaget; 2016
Eikebrokk, Tom Roar; Iden, Jon Strategising IT service management through ITIL implementation: model and empirical test Total Quality Management and Business Excellence Volume 28 (3-4); page 238 - 265; 2015
Iden, Jon; Eikebrokk, Tom Roar The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits Information Systems and E-Business Management Volume 13 (3); page 527 - 552; 2014
Osmundsen, Karen; Iden, Jon; Bygstad, Bendik Organizing Robotic Process Automation: Balancing Loose and Tight Coupling Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS) Volume 52; page 6918 - 6926; 2019
Torp-Holte, Martin; Hjulstad, Kristina Marcelius; Bygstad, Bendik; Iden, Jon "Strategizing" i en smart og tilkoblet verden : en kvalitativ studie av hvordan strategi praktiseres i norske IOT-selskaper NOKOBIT - Norsk konferanse for organisasjoners bruk av informasjonsteknologi Volume 26 (1) (14 pages); 2018
Iden, Jon; Bygstad, Bendik The social interaction of developers and IT operations staff in software development projects International Journal of Project Management Volume 36 (3); page 485 - 497; 2018
Iden, Jon Prosessledelse. Ledelse og utvikling av prosesser Fagbokforlaget; 2018
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