Norwegian hotel chains joining the battle against online travel agencies
A new master’s thesis from NHH shows what Norwegian hotel chains do when digital platforms become intermediaries between the customer and the hotel.
Professor Jon Iden
- Jon.Iden@nhh.no
- Telephone
- +47 55 95 96 90
- Department
- Strategy and Management
- Centre
- Digitalisation in Organisations Research Project
- Office
- E347
- Expertise
- Information systems Digitalization Digital Transformation Business Process Management
BIO
His main areas of interests are Information Systems, Digitalization, Digital Transformation and Business Process Management.
He is especially interested in the relationship between Information technology and organizations. Particularly how process orientation and digitalization may increase firms’ performance.
Jon Iden has developed RIS, a well-acknowledged and applied methodology for process modelling and analysis. He has published two books, published papers in international journals and presented his research at various international and national conferences.
Jon Iden has wide industry and consultancy experience, and having held a number of management positions.
Selected publications
| Author(s) | Title | Publisher |
|---|---|---|
| Eikebrokk, Tom Roar; Iden, Jon | Enabling a culture for IT services; The role of the IT infrastructure library | International Journal of Information Technology and Management Volume 15 (1); page 14 - 40; 2016 |
| Iden, Jon | Prosessutvikling. Håndbok i modellering og analyse av prosesser. 2. utgave | Fagbokforlaget; 2016 |
| Eikebrokk, Tom Roar; Iden, Jon | Strategising IT service management through ITIL implementation: model and empirical test | Total Quality Management and Business Excellence Volume 28 (3-4); page 238 - 265; 2015 |
| Iden, Jon; Eikebrokk, Tom Roar | The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits | Information Systems and E-Business Management Volume 13 (3); page 527 - 552; 2014 |
| Danilova, Kjersti Berg; Iden, Jon; Osmundsen, Karen Sæbbø | Hvordan kan norske offentlige virksomheter lykkes med digitalisering? | Magma forskning og viten; 2024 |
| Iden, Jon; Danilova, Kjersti Berg; Eikebrokk, Tom Roar | Business process management and digitalization – a reciprocal relationship | Business Process Management Journal (23 pages); 2024 |
| Bygstad, Bendik; Iden, Jon | Digital management in the public sector - a framework | Electronic Government, an International Journal Volume 20 (4); page 442 - 458; 2024 |
| Iden, Jon; Bygstad, Bendik | Sociotechnical micro-foundations for digital transformation | European Journal of Information Systems (0 pages); 2024 |
Dissemination
The Minister of Defence contributed to top grades
Politicians and CEO's helped NHH students during their home exam on digital border defence. Answers from, among others, the Minister of Defence Frank Bakke-Jensen helped them achieve an A.
Digital restaurants are more lucrative
Online food delivery services such as Foodora make restaurants more profitable and productive, according to new research. ‘However, their prices are high, and collaboration can therefore be expensive,’ warns professor.