Jon Iden holds a Ph.D. in information science from the University of Bergen. His main areas of interests are Business Process Management, IT driven innovation, IT Management and IT Service Management.
He is especially interested in the relationship between Information technology and organizations. Particularly how process orientation and digitalization may increase firms’ performance.
Jon Iden has developed RIS, a well-acknowledged and applied methodology for process modelling and analysis. He has published two books, published papers in international journals and presented his research at various international and national conferences.
Jon Iden has wide industry and consultancy experience, and having held a number of management positions.
|Eikebrokk, Tom Roar; Iden, Jon||Enabling a culture for IT services; The role of the IT infrastructure library||International Journal of Information Technology and Management Volume 15 (1); page 14 - 40; 2016|
|Iden, Jon||Prosessutvikling. Håndbok i modellering og analyse av prosesser. 2. utgave||Fagbokforlaget; 2016|
|Eikebrokk, Tom Roar; Iden, Jon||Strategising IT service management through ITIL implementation: model and empirical test||Total Quality Management and Business Excellence Volume 28 (3-4); page 238 - 265; 2015|
|Iden, Jon; Eikebrokk, Tom Roar||The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits||Information Systems and E-Business Management Volume 13 (3); page 527 - 552; 2014|
|Iden, Jon; Bygstad, Bendik||The social interaction of developers and IT operations staff in software development projects||International Journal of Project Management Volume 36; page 485 - 497; 2018|
|Steinsund, Heidi; Stople, Annette; Iden, Jon; Bygstad, Bendik||Lightweight It And The It Function : Experiences From Robotic Process Automation In a Norwegian Bank||NOKOBIT - Norsk konferanse for organisasjoners bruk av informasjonsteknologi Volume 25 (1) (11 pages); 2017|
|Bygstad, Bendik; Iden, Jon||Styringsmodeller for digitalisering||Magma - Tidsskrift for økonomi og ledelse Volume 17 (06); page 25 - 32; 2017|
|Iden, Jon; Eikebrokk, Tom Roar||The adoption of ITIL in the Nordic Countries: exploring regional differences||NOKOBIT - Norsk konferanse for organisasjoners bruk av informasjonsteknologi Volume 25 (1) (14 pages); 2017|