Jon Iden

Professor Jon Iden

+47 55 95 96 90
Strategy and Management
Organisation and Management Information systems


Jon Iden holds a Ph.D. in information science from the University of Bergen. His main areas of interests are Business Process Management, IT driven innovation, IT Management and IT Service Management.

He is especially interested in the relationship between Information technology and organizations. Particularly how process orientation and digitalization may increase firms’ performance.

Jon Iden has developed RIS, a well-acknowledged and applied methodology for process modelling and analysis. He has published two books, published papers in international journals and presented his research at various international and national conferences.

Jon Iden has wide industry and consultancy experience, and having held a number of management positions.

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Selected publications

Author(s) Title Publisher
Eikebrokk, Tom Roar, Iden, Jon Enabling a culture for IT services; The role of the IT infrastructure library International Journal of Information Technology and Management Volume 15 (1), page 14 - 40, 2016
Iden, Jon Prosessutvikling. Håndbok i modellering og analyse av prosesser. 2. utgave Fagbokforlaget, 2016
Eikebrokk, Tom Roar, Iden, Jon Strategising IT service management through ITIL implementation: model and empirical test Total Quality Management and Business Excellence Volume 28 (3-4), page 238 - 265, 2015
Iden, Jon, Eikebrokk, Tom Roar The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits Information Systems and E-Business Management Volume 13 (3), page 527 - 552, 2014
Bygstad, Bendik, Aanby, Hans-Petter, Iden, Jon Leading digital transformation: The Scandinavian way Lecture Notes in Business Information Processing Volume 294, page 1 - 14, 2017
Bygstad, Bendik, Iden, Jon A Governance Model for Managing Lightweight IT Advances in Intelligent Systems and Computing Volume 569, page 384 - 393, 2017
Iden, Jon, Methlie, Leif B., Christensen, Gunnar E. The nature of Strategic foresight Research: A systematic litterature review Technological forecasting & social change Volume 116, page 87 - 97, 2017
Iden, Jon Prosessutvikling - Håndbok i modellering og analyse av prosesser Fagbokforlaget, 2016
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