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Kurtmollaiev, Seidali; Andreassen, Tor W.; Lervik-Olsen, Line
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How quality and innovation drive the service experience
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Handbook of Service Experience; page 67 - 81; 2025
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Lervik-Olsen, Line; Fennis, Bob M.; Andreassen, Tor W.
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Compulsive Social Media Use and Disconnection Anxiety: Predictors and Markers of Compulsive and Addictive Social Media Consumption |
The Darker Side of Social Media Consumer Psychology and Mental Health; 2024
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Caruelle, Delphine Sylvie Sophie; Lervik-Olsen, Line; Gustafsson, Anders
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The Clock is Ticking—Or Is It? Customer Satisfaction Response to Waiting Shorter vs. Longer than Expected During a Service Encounter
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Journal of Retailing Volume 99 (2); page 247 - 264; 2023
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Caruelle, Delphine Sylvie Sophie; Shams, Poja; Gustafsson, Anders; Lervik-Olsen, Line
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Emotional arousal in customer experience: A dynamic view
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Journal of Business Research Volume 170 (12 pages); 2023
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