Herbjørn Nysveen


Herbjørn joined the NHH in 2002 as an associate professor and became a full professor in 2006. He holds a master of science in Internationalization from the University of Agder and has a dr. oecon degree in Marketing from NHH. He was a researcher at Centre for Applied Research (SNF) from 2000 – 2002.

Much of his research has been in the intersection between marketing and information system. Many of his studies investigate antecedent for adoption of interactive services and effect of interactive services. His work has been published in journals such as Journal of Service Research, Journal of the Academy of Marketing Science, Decision Support Systems, Journal of Information Technology, Journal of Interactive Marketing, Psychology and Marketing, and Information Systems Frontiers.

Herbjørn is engaged in work packages 3.3 at the Centre for Service Innovation; Design for service: Customer experience.

From August 2015 Herbjørn holds a part time position at Sogn and Fjordane University College.

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Selected publications

Author(s) Title Publisher
Oklevik, Ove; Pedersen, Per Egil; Nysveen, Herbjørn Tilfredsheit med eit hotell. Kva rolle spelar opplevingar med merkevara, innovasjonsgrad og grøn image? Magma - Tidsskrift for økonomi og ledelse (7); page 79 - 88; 2018
Nysveen, Herbjørn; Oklevik, Ove; Pedersen, Per Egil Brand satisfaction: Exploring the role of innovativeness, green image and experience in the hotel sector International Journal of Contemporary Hospitality Management Volume 30 (9); page 2908 - 2924; 2018
Oklevik, Ove; Nysveen, Herbjørn; Pedersen, Per Egil Influence of design on tourists’ recommendation intention: an exploratory study of fjord cruise boats Journal of Travel & Tourism Marketing Volume 35 (9); page 1187 - 1200; 2018
Saebi, Tina; Nysveen, Herbjørn; Hossain, Mohammad Touhid; Fjuk, Annita Designing experience-centric business models: what do they look like and how do they influence trust? Innovating for Trust; page 115 - 130; 2017
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