Market Communication Effectiveness

MBM424 Market Communication Effectiveness

Spring 2020

  • Topics

    Core topics:​

    • Digital and traditional communication strategy
    • Conceptions and dimensions of communication effectiveness
    • Key metrics and tests of communication effectiveness
    • Practical problems in measurement of marketing effectiveness
    • Digital communication and use of Google Analytics

    The course consists of two integrated parts.

    The first part is a general introduction to fundamental marketing communication decisions. Topics covered in this part include objective setting, integration of the marketing communication mix, persuasion theory and communication messages.

    The second part is about the nature and measurement of communication effectiveness. We first give an overview of determinants of effectiveness in traditional and digital media. Then we discuss how to best measure the effectiveness of market communication, and how the ideal procedures and techniques are often difficult to use in practice. Next, we discuss and show cases of workable solutions, while keeping an eye on the issue of validity and quality of evidence.

  • Learning outcome

    Knowledge

    By the end of this course the students will be able to

    • understand major determinants of digital and traditional communication effectiveness
    • understand major challenges involved in measuring communication effectiveness
    • define key metrics and tests of communication effectiveness
    • understand the theoretical underpinnings of key metrics and tests
    • understand the strategic and tactical implications of effectiveness test results

    Skills

    By the end of this course the students will be able to

    • identify and solve typical problems involved in measuring communication effectiveness
    • develop a framework for testing and monitoring of market communication effectiveness
    • evaluate the effectiveness of communication campaigns  
    • know how to use Google Analytics to measure communication effectiveness

    General competence

    By the end of this course the students will

    • be able to identify biases in performance tests
    • be able to write an executive report 

  • Teaching

    Classroom teaching, case work in groups, and classroom discussion.

  • Required prerequisites

    None.

  • Requirements for course approval

    Group based written term paper. Group size 2-5 students.

    Course approval only valid in the semester the student attend the lectures.

  • Assessment

    Due to the ongoing Corona pandemic, the assessment for the spring semester 2020 has been changed:

    The final grade will be based on one written group report, counting 100% of the total grade.

     

     

    Original assessment form spring 2020 – cancelled:

    Group-based oral exam (100% of the grade). Groups (2-5 students) present a written term paper (submitted for course approval).

    All group members receive the same grade (A-F) 

    If a student wish to retake the course, both course approval and group-based oral exam must be retaken.

  • Grading Scale

    Grading scale A - F.

  • Computer tools

    Adobe Connect

  • Literature

    Selected articles and book-chapters. 

Overview

ECTS Credits
7.5
Teaching language
English.
Semester

Spring. Offered spring 2020.

NB! The assessment form has been changed due to the ongoing corona pandemic.

See assessment

section for details.

Course responsible

Professor Magne Supphellen, Department of Strategy and Management