Innovation capacity and adoption of innovations
On 25 January, The Digital Transformation HUB@NHH in cooperation with DIG partner Eviny organized a corporate workshop on the topics of innovation and adoption of innovations.
The hub @nhh news and blogs
Research news and blogposts from the Digital Transformation Hub.
The HUB Corporate Workshop: Creating and capturing value through partnerships
13 September at NHH Campus Oslo some of the latest research on partnerships was shared and discussed among participants.
The flight of human capital from the BEACH sector
Recently, passengers were stranded at Schiphol Airport, Atlanta airport, and Manchester airport. Airline companies cancel thousands of departures. Restaurants are hoping for a cold and wet summer. The chaos is due to a lack of qualified labor. Unfortunately, the crisis in the BEACH sector was foreshadowed.
Sense and sensibility during organizational change
The role of emotions during change was the topic at the DIG and HUB Corporate Workshop on May 24 in Oslo.
VIRKE visited NHH
On 23 May we had the pleasure of a visit from the employer federation Virke, one of DIG and NHH’s great collaborators.
Growth in a declining market
How did De Historiske- Historic Hotels and Restaurants manage to ride of the corona-storm in 2020 as well as they did? CEO Niels Henrik Geitle explained at the HUB Conversation.
Corporate workshop on social innovations
Consumers have come to expect more innovations that benefit society. Thus, business model innovation with a focus on social innovations was the topic at DIG and the HUB’s Corporate workshop 5 April.
Don’t digitalize your research visit
While there are many things that digitalization can enable us to achieve, digitalizing your research visits might mean missing out on some essential social factors of collaboration, notes digitalization expert Casandra Grundstrom, who recently visited NHH and DIG.
When digitization destroys the value proposition
Everything that can be digitized will be digitized - they say. But should everything that can be digitized, be digitized? What can we learn from Starbucks?
Innovation 2022
At Innovation 2022 in Oslo earlier in February, The HUB@NHH, DIG and partner BEKK presented the results and winners from NII 2021. Here you can watch a recording of the event and view the NII presentation.
Why is there so much bad customer service?
Despite all good intentions, things will go wrong - occasionally. In this podcast we address, among other things, how to turn a negative incident into a positive experience?
The HUB@NHH welcomes Asplan Viak!
`We believe that the most innovative and sustainable solutions arise through interdisciplinarity and not by working with each individual subject in isolation´, says Elisabeth Heggelund Tørstad, CEO of Asplan Viak
HUB Summit 2021
‘An amazing day of dialogue, discussions and knowledge sharing between academia and our partners and members from business and government’, says Tor W. Andreassen, director of the research center Digital Innovation for Sustainable Growth.
The HUB welcomes Tryg
`We see great value in cooperating with leading research centers and adapting new knowledge in our business set-up´, says Jannicke Schumann-Olsen, director of new business and customer innovation at Tryg.
Green is the new color black
While governments, citizens, and investors are increasing their ESG focus, companies are failing according to customers.
The Hub welcomes Altibox!
‘Being a member of The Hub will help us continue to innovate and develop better customer journeys as well as products and services,’ says Tor Morten Osmundsen, CEO at Altibox.
How virtual reality (VR) influences consumer intentions
Virtual reality can influence consumer behavior in powerful ways; however, less is known about the how and why.
InnovasjonsDIG'erne webinar WANTED: SMART MONEY
Access to money has and will always be a challenge for entrepreneurs and startups. But, before the business can be run by income alone, entrepreneurs need access to funding, specifically smart funding (smart money). However, do Norwegian investors provide entrepreneurs this kind of smart money, or is it just "dumb money"?
Forskningsparken partners with The HUB
`The HUB is the perfect arena for us to work towards our mission to be a catalyst for the development of new knowledge-based companies in Norway, and contribute to the commercialization of research´, says Bjørn Erik Reinseth, CEO Forskningsparken.
Service productivity: A call for action!
"When services make up 80% of most modern economies’ GDP, we need to see and measure value creation through new lenses" says DIG Professor Tor W. Andreassen.
Discrimination also takes place in the sharing economy
People are more negative about renting an Airbnb home if the landlord comes from a minority group according to a new DIG publication. The discrimination disappears if the host has received top marks from other tenants.
The HUB@NHH welcomes De Historiske!
De Historiske (Historical Hotels and Restaurants), a membership organisation containing many of Norway’s most charming hotels and restaurants, recently became a member of the Digital Transformation HUB (The HUB) at NHH.
Shareholders first, is NOT the best investor strategy
For 40 years “The Shareholder-first” doctrine has prevailed. Has it worked? What annual return on invested capital have the shareholders had in the period where they were “the chosen ones” compared to a period where they were not?
The HUB welcomes Econa!
`Together with the other HUB members, we are looking forward to exploring and developing new insights to create new market opportunities, growth and profitability´, says managing director of Econa, Nina Riibe.
Managing disruption
What causes disruption? And more importantly: how can your business deal with disruption? Undoubtedly complicated and increasingly relevant questions for all businesses.
A book recommendation: The Feeling Economy
This book on how AI is creating the era of empathy, discusses among others, how AI is embracing analytical and intuitive tasks, examines how management and consumer behavior are impacted by AI and the moral, ethical and governance implications of The Feeling Economy.
Customers are also responsible investors
Customers are the company's only natural source for funding. The mantra is quality-goods and services for money! Increasingly, customers are investors who invest in companies based on their sustainability goals. The emerging mantra is sustainability for money!
Service and innovation
To know what to innovate, you have to know something about services!
Stability in turbulent times
Does digitalization make competitive advantage more or less sustainable?
Difficult growth - Financing scale-ups
Access to capital and competence are two main obstacles to creating growth in new businesses in Norway. What should be done to give growth companies a greater chance of success?
Goliath v. Goliath on behalf of David!
Among the GAFA companies (Google, Amazon, Facebook, and Apple), a war is now being fought between Mark Zuckerberg, Facebook, and Tim Cook, Apple, which in the worst-case scenario could lead to Facebook leaving the market. This is a war where Goliath (Apple) is fighting Goliath (Facebook) on behalf of David (the customers).
Understand the digital change
The Corona pandemic has accelerated our digital habits, which most people have now embraced. However, have we - and especially the retail trade - realized that this also will change our city centers?
Innovation - a matter of the mind
What characterizes the companies that are top of their innovation class and what can other companies do to get there?
Opening testimonials
We recently launched The HUB@NHH - An arena for leaders who are involved in digital transformations and innovations. Heres what our partners had to say about the launch and The HUB@NHH.
Bridging the data divide between practitioners and academics
Approaches to collaborating better to leverage each other’s resources.
Posten - Norways most innovative company 2019
As part of OIL - Open Innovation Lab - Norway’s summer event 25th June, Posten was honoured for their nomination as the most innovative company 2019.
Reimagining Capitalism in a World on Fire
Corporations and industries must shift the capitalist paradigm from maximizing shareholder value to a stakeholder perspective.
A World Without Work
Will jobs for humans follow the same path that jobs for horses did in the early 20th century?
The HUB@NHH joins forces with OIL
The HUB has partnered with Open Innovation Lab of Norway – a community of global experts and Norway’s leading network for professionals focusing on innovation and growth.
Analytics of Life
Postdoc Le Quang’s book recommendation gives concrete ideas about how machine learning techniques and deep learning algorithms are applied in real-world situations.
Elements of AI
NHH’s research partner Norwegian Open AI Lab at NTNU, offers a free online artificial intelligence course “Elements of AI” in Norway. We hope you’d like to join the AI challenge, or “KI-løftet” in Norwegian.
Strategies during crises
10 years ago, Professor Lasse Lien and Ass. Professor Eirik Sjåholm Knudsen studied the Financial Crisis and its effects on businesses and investment behavior. What did they learn then and how can that knowledge inform and guide leaders during the Corona Crisis?
Competing in the Age of AI
Do you need to better understand how to manage, transform, grow and control your business in an area of virtually unbounded potential impact? Please read book review written by Professor Tor W. Andreassen.
Innovations during sky fall
Professor Tor W. Andreassen talks about innovation during Skyfall at Oslo Business Forums webinar «Innovation & Growth During Crisis, Friday 27 March. Feel free to listen and learn from his presentation.
Virtual reality through the customer journey: Framework and propositions
While virtual reality’s importance is increasingly recognized in marketing, its role in the customer journey remains nebulous. Read more in Hollebeek, Clark, Andreassen, Sigurdsson and Smiths new paper.
Highly Commended paper award
The Hub@NHH manager Professor Tor W. Andreassen has together with his co-authors Benoit, Klose, Wirtz and Keiningham received the Highly Commended Paper Award 2019 for the article “Bridging the data divide between practitioners and academics: Approaches to collaborating better to leverage each other’s resources”.
Developing digital business opportunities: What digital companies do differently
What do “digitally transformed” companies know about the future that other companies do not? 13 key dynamic capabilities for successful data-driven companies seem to be essential for digital success.
Congratulations to the NII 2019 winners
In early February NHH launched NII- The Norwegian Innovation Index 2019 results and honoured the winners in different categories.
Keynote at Christian party’s national convention
On 26 January 2020 the Norwegian Christian party KrF held they annual national convention. Professor Tor W Andreassen was the invited keynote speaker: “What will digitization require of us?”
New researcher at the Hub
Postodoctoral fellow Nhat Quang Le is the latest addition to the faculty at the Hub@NHH. He is interviewed by Professor Tor W Andreassen.
The Innovation Index
15th November we welcomed Associate Professor Robert Ciuchita from Hanken School of Economics in Finland to NHH. Professor Ciuchita is associate with CERS Center for Relationship Marketing and Service Management at Hanken.
Bridging the data divide between practitioners and academics
Approaches to collaborating better to leverage each other’s resources.
Podkast om netthandel og butikkdød
Professor Tor W. Andreassen er blant gjestene i nyeste episode av Ateas podkast «Teknologi. Av og for mennesker».
NAIL Business at NHH
NHH Norwegian School of Economics is a new partner of Norwegian Open AI Lab (NAIL) at Norway’s Technical University (NTNU).
Andreassen with Keynote at The American Innovation Conference
Professor Tor Wallin Andreassen was the keynote speaker at the American Innovation Conference in New York early October.
CSI partner Posten the most innovative Norwegian company in 2018
CSI congratulates Posten as the most innovative Norwegian company in 2018, awarded by Innovasjonsmagasinet 2019 – 2020, followed by former CSI partner DnB in 2nd and CSI partner Telenor in 10th.
How AI will change business
How are AI systems being applied in the world of business and how will the field develop over the coming years?
What does your time-use say about you? The symbolic value of consumer choices
Traditionally, consumer research has focused on the symbolic value of products. New research now turns attention to the symbolic value of time.
Is the earth flat? When it comes to brand emotions, not quite yet
Companies should account for the social orientation of brand emotions and advertising context in order to build optimal brand equity in East Asian markets.
Service Innovation For Sustainable Business
Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. Service innovation is, however, a multi fragmented concept, which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research.
NII wins ISSIP award
The Norwegian Innovation Index, developed by CSI, have won the 2019 ISSIP Distinguished Recognition Award.
Innovation 2019 Reflections and Visions
10 April The Research Council of Norway (RCN) hosted the final CSI conference marking the end of an eight year’s research project on service innovation research.
What’s wrong with Apple?
The value of a firm is reflected in anticipated future earnings. Apple’s customers are not as excited as they used to be and the share value is dropping.
Can customer experiences threaten profitability?
Leaders assume that customer experience and profitability have a strong and positive relationship, but the evidence tells a different story. This was the topic for a recent seminar with CSI researchers and several partners.
CSI researcher was part of PhD committee at Hasselt University
CSI-researcher, Professor Tor W Andreassen was part of the dissertation committee when Oana Pop defended her thesis at Hasselt university.
From cash to cashless
Methods of payment have changed over the years. From bartering via cash to electronic payment. In a digital world, will cash disappear? Read new blog post by Tor Walin Andreassen.