Suggested topics and archived thesis
Here you may find suggested topics and research questions for a thesis within one of CSIs four research themes.
You will also find contact persons that you can contact directly. Remember that these are only examples, you have considerable freedom in designing the problem to fit your individual preferences and interests within the CSIs themes. Under archieved you may also take a look at thesis already written about Service Innovation.
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Business model innovation
Business model innovation
Business model innovation is about finding new ways for firms to create, deliver and capture value. That is, instead of innovating products, processes or technology, business model innovation involves changing the fundamental logic of how the company is doing business. This can be equally important for companies that are profit-seeking or those that aim to incorporate sustainability into their business models. The result of business model innovation is often the same: redefining the “rules of the game” of how business is conducted and hereby revolutionizing entire industries. Even though we know that business model innovation can be a great source of competitive advantage, to date, the majority of business model research is limited to conceptual work, with little guidance for executives on how to successfully initiate, implement and manage the innovation process of their firm's business model. At the Center for Service Innovation, we look at two important research areas within the theme of business model innovation: (1.1) Smart and sustainable business models, and (1.2) Best practices in business models.
Sugested themes:
Smart and sustainable business models
For more information please contact Lars Jacob Tynes Pedersen.
Best practices in business model innovation
Business model innovation means changing the logic of how companies do business. Drivers such as increased globalization, digitalization, advanced in technology, and changing consumer preferences are turning existing business model obsolete and requiring managers to think outside the box. The attractiveness of this research field is that you can approach it from very different research areas. That is, depending on your own personal research interests, you can examine the topic of business models from different perspectives. For example,
- If you are interested in new forms of innovation, such as open innovation, crowd-sourcing or crowd-funding, you may like to investigate how trends are determining the need for designing new business models
- Relatedely, if you enjoyed our course on service innovation, you perhaps might like to look deeper into the topic of servitization and its impact on business model innovation. That is, how can firms shift from traditional, manufacturing-oriented business models to service-based business models? What are the challenges and critical success factors in doing this transformation?
- If you are interested in a particular industry, you may like to explore how traditional industries, such as the publishing industry, postal industry, telecommunications, or the financial industry are changing (e.g. due new technologies, big data) and what this implies for the need to innovate new business models.
- If you are interested in dynamic capabilities, you can explore the many organizational and managerial challenges in involved in innovating a business model, and identify what kind of important capabilities companies need to develop to become successful business model innovators.
- If you are interested in international strategy, relevant research questions for your thesis could entail investigating new business models for entering emerging or developing countries (e.g., business models for the bottom of the pyramid), or delve deeper into the core questions of internationalization strategies.
- Relatedly, if you are interested in international entrepreneurship, you may like to explore business models of “born globals” and to determine what types of business models are most conducive for international entrepreneurship
- If you are interested in sustainability and/or social innovation, definitely check out WP 1.1. (with Lars Jacob Pedersen) or work with me towards finding the best business models to promote development and alleviate poverty in emerging markets.
For more information please contact Tina Saebi.
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Managing and organizing for service innovation and transformation
Managing and organizing for service innovation and transformation
If you are interested in exploring strategic change, and in particular how service providers may transform towards more customer and experience centricity, MOST have access to companies that are interested and willing to share their experiences and challenges to students and researches that can help them understand and address these, and their managerial implications. Therefore, we will elaborate on how service providers can create favorable organizational conditions that stimulates and foster innovation, creativity and customer centricity, and we invite you to contribute to this on the following topics.
Suggested themes:
Innovative and adaptable cultures as sources of competitive advantage
- During the last decades there has been an ongoing debate about how organizational culture influence performance in organizations in different industries. Recently, this question has been highlighted again, as research suggests that adaptable cultures boost performance in industries that are confronted with disruptive changes and turbulence. This approach once again emphasize the importance of organizational culture, and the relationship between organizational culture and innovation.
How to develop change capacity?
- Because organizations need to adapt to turbulent environment, the concepts of organizational “change willingness” and “change capacity” have emerged as vital explanations and capabilities for successful and efficient organizational transformations. However, both research and practical experience implies that “Culture eats strategy for breakfast”, and that organizations often are reluctant to be caught in “the competency trap” after periods of growth and success. We therefore need to explore our understanding of how organization may develop “change willingness” and “change capacity” to adapt to turbulent environments and to facilitate proactive change and innovation in organizations.
How do transformational leadership and innovation?
- To develop strong brands at the corporate level, it has been argued that organizations needs to create alignment between three essential “strategic stars”; vision, culture and reputation. However, in many cases these seems to fall out of line, as organization aim at building strong and favorable corporate brands. The process of aligning vision, culture and reputation, and this way a strategically relevant culture has major managerial implications, and therefore needs to be explored.
For more information please contact Tore Hillestad.
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Service design thinking and customer experience
Service design thinking and customer experience
Service design is the cornerstone of service innovation, covering not only the process of developing a new service, but the whole way of approaching a firm’s delivery of customer value added. Competitive advantage can be enhanced through service, i.e. the application of specialized competences (knowledge and skills), through processes, and performances for the benefit of customer experience. Therefore, design for service, is increasingly important going forward for service firms, and demands new questions and opportunities for empirical work and theory development in terms of the role, application and impact of service design.
Suggested themes:
- "Thinking like a designer can transform the way you develop products, services, processes – and even strategy"- Tim Brown. If you are interested in dynamic capabilities, you can explore the organizational and managerial challenges when an organization introduce service design and design thinking, and identify what kind of important capabilities companies need to develop to successfully use service design as a strategic instrument for innovation.
- If you are interested in service-dominated logic of marketing, you can explore how service design thinking is an instruments for a firm’s change towards a more service business logic. That is, how can firms shift from traditional, product-oriented business logic to service-oriented business logic? What are the challenges and critical success factors in doing this transformation?
- "Ideas are the easy part. Actually producing the idea as successful product is what is hard" – Donald Normann. If you are interested in innovation processes, you can explore how design thinking is used as means throughout the processes from ideation to implementation of impressive services. That is, what are the challenges and critical success factors in these processes?
- If you are interested in new forms of innovation, such as open innovation, crowd-sourcing or employee-driven innovation, you perhaps might like to look deeper into this topic though the perspective of added customer value in market place.
- If you are interested in service concepts, you can explore how a service concept is managerial instruments for strategic planning and decisions, and further for preparing the organization for stepwise changes toward a service-logic. A service concept is a detailed description or prototype of what is to be done for the customer and how this is to be achieved.
- If you are interested in crowdsourcing for picking and retrieving groceries, or simplification ofthe checkout in the grocery stores related to payment and self-service, you perhaps might like to look deeper into servitization and its impact on design of new services.
- If you are interested in behavioral economics applied to service design, then you can explore how to maximise business impact by applying principles from behavioral psychology in the design of services, or you can define how to use prototyping to rapidly validate business propositions.
- If you are interested in bridging the gap between design thinking and business thinking, you may like to “translate” between the modes of thinking to achieve impact. Businesses are used to solving problems though deductive thinking, while designers uses inductive thinking to understand problems. This fundamental difference in approaches prevents organizations from unleashing the full impact of creativity in multidisciplinary teams.
- If you are interested in looking at the business through the customer’s eyes, you perhaps might like to look deeper into questions like: How can we device constructive approaches to counter the standard operating model of developing products and services from the outside in and create powerful means of communicating the outside-in view with managers? Looking at a business through customers eyes can change the way businesses look at their organization, their systems and processes as well as products and services.
Contact person: Annita.fjuk@telenor.com.
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Service innovation economics
Service innovation economics
The direct effects of service innovation are linked to cash flow resulting from customer
decisions (adoption and repurchase) and changes in customer behavior (change of patronage and adoption). Other effects include firm valuation and firm attractiveness on the talent and labor market. Estimating these effects will be building on research within the field of return on quality (Rust, Zahorik and Keiningham 1995) and later works pertaining to customer equity (see for example Hogan, Lemon and Rust, 2002; Rust, Lemon and Zeithaml, 2004). The indirect effects are related to any effects from service innovations that impacts productivity or organizational culture. For example will efforts to improve customer experiences through service design have an impact on how the firm is organized. Any transitional changes may have a short-term negative impact on performance before any positive impacts (for example increased efficiency and effectiveness or boost in moral) take place.Suggested themes:
Development and scoping of a conceptual ROI model
- There are several areas where research is needed in order to create hypotheses and ultimately a conceptual ROI model. Five identified areas are described below. All of them could be subject to either literature studies and/or more empirical studies with analysis of data from companies:
- Service profit chains and the return on quality investments
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- This research area is about the use of service profit chains to link service quality investments with financial effects. ROI is estimated/predicted using a chain of cause and effect relationships.
- The two key articles are Putting the service profit chain to work (Heskett et al, 1994) and Return on quality (Rust et al, 1995), whereof the latter is most relevant (due to both conceptual thinking and approach).
- The main cause and effect relationships in the ROQ profit chain are: Investment à Improvement à Perceived service quality (PSQ) à Retention à Revenues/Market share à Profitability.
- Cost reductions and customer acquisitions due to Word of mouth are also introduced as additional drivers for profit.
- Customer-based valuation, CLV and customer equity
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- This research area is about strategic customer-base valuation as a tool to evaluate the attractiveness and profitability of customers (and companies), including RFM, data extrapolation and LTV/CLV. Chapter 3 of the 2006-book Customer relationship management contains a useful method overview.
- A key concept to explore is Customer Lifecycle Value (CLV) and customer equity (the latter is an extension of the first). These are customer-based metrics for estimation of future sales/ profitability using NPV-thinking. The first CLV-article was written in 1998 (Berger & Nasr) and was followed by many more.
- The use of CLV requires estimation of retention/customer-count, which can be very complex to predict (especially for non-contractual customer relationships). This has lead to a large number of mathematical articles on this subject, most of which are considered too complex for practical use.
- There are also a set of articles about practical application of CLV and customer equity for investment evaluation/optimization. Key articles are Return on Marketing (Rust et al, 2004 - builds on ROQ thinking) and Marketing when equity matters (Hanssens et al, HBR 2008). Both of these articles introduce CLV and customer based-thinking in a service profit chain context.
- Impact of servicification, technology and relationship intensity
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- This research area is about exploring the concept of servicification and the implications this has for customer thinking, innovation and ultimately financial benefits. The general SI literature forms a good basis for this (Vargo, Normann etc.).
- Another key article to explore is The service revolution and the impact of Marketing science (Rust et al 2014) where the importance of additional sales in a customer relationship (largely due to servicification) is emphasized.
- In this article relationship intensity and impact of technology are presented as key drivers for sales. Each of these topics need further exploration to detail what this means in practice.
- Financial effects of customer experience and perceived value
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- This research area is about exploring the relationship between customer experience and a customer’s perceived value (of a service) and the corresponding effects on financial parameters.
- One concept to explore is Customer Value Added (Sexton, 2009) Customer Value Added is a practical tool that can be used to evaluate marketing expenditures in terms of their expected financial results. CVA is defined as the net value that an organization provides society as perceived by customers.
- Another concept to explore is The wallet allocation rule (Keiningham et al, 2015) as an alternative to the alleged relationship between traditionalcustomer metrics (NPS, CSAT) and growth/ financial benefits.
- Productivity, cost and organizational adoption
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- This research area is about exploring the cost aspects of service innovation, with special emphasis on the relationship to service quality.
- The pure cost aspects includes both investment costs, running/margin cost associated with a service or a customer relationship (retention costs etc.) and cost/productivity improvements.
- Another key concept is service productivity optimization in (in light of servicification and technology development ref area 4), which challenges the classical (goods related) relationship between cost and quality. A relevant article is Optimizing Service Productivity (Rust et al 2012).
- Another (and related) concept to explore is the organizational/customer adoption rate and the effect that has on the realization of financial benefits in an organization.
For more information please contact Harald Krogh.
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Archived master thesis
Archived master thesis
Archived Master thesis about service innovation 2017 Martin Borlander The adoption of Blockchain Technology in Norwegian Corporations
NHH
Anders Tveita The adoption of Blockchain Technology in Norwegian Corporations
NHH
V. Vinnink User adoption of mobile applications: Extensions of UTAUT2 model
NHH
Jan Erik Cedergren Locomotions in Virtual Reality Environments
SINTEF / UIO
Stian Kongsvik Text Input in Virtual Reality Environments
Sintef / UiO
Martine Hatlebrekke Tilgangsbasert konsum: Klesutleie i Norge. Hvorfor leier noen klær og hvordan endrer klesutleie brukernes forbruksmønster?
NHH
Espen Bye Tilgangsbasert konsum: Klesutleie i Norge. Hvorfor leier noen klær og hvordan endrer klesutleie brukernes forbruksmønster?
NHH
Yvonne Service Innovation, Customer-Perception & Loyalty: An Experiment
NHH
Paul Schulte- Brüggemann Service Innovation, Customer-Perception & Loyalty: An Experiment
NHH
Torkel Aanestad Sustainbility in the food industry: A VR experiment on Norwegian customers
NHH
Francesca Accerbi Sustainbility in the food industry: A VR experiment on Norwegian customers
NHH
Hussnain Bashir Internationalization of Business Models in the Sharing Economy
NHH
Francesca Barberio Internationalization of Business Models in the Sharing Economy
NHH
Helene Lien Heitmann The impact of digitalization on business models
NHH
Benedicte Næss Liisberg The impact of digitalization on business models
NHH
Stine Vintervoll New business models in Smart Health
NHH
Åse Marie Hidem New business models in Smart Health
NHH
Thomas Tjøstheim Breaking bank monopolies with bank hubs
MTM / NTNU
Yafei Ma Improvements for the lives of individuals with autism and the people around then
AHO
Simon Guzman Supporting the journey of recovery: Designing interventions to support the lived experiences of spinal cord injury patients at Sunnaas hospital
AHO
Sofie A. Thomassen Wandering mind - Helping teenagers manage stress and anxiety through interactive mindfulness-meditation
AHO
Juan Alberto Soriano Valtierra Wandering mind - Helping teenagers manage stress and anxiety through interactive mindfulness-meditation
AHO
2016 Aleksandra Kosintceva Business models of sharing economy companies
NHH
Krysta Singh What is stopping Norwegian firms from innovating their business models?: towards a business model perspective on innovation
NHH
Terje Slagnes Lynghjem Business Model Categories for the Base of the Pyramid and Challenges in the South African Market
NHH
Andras Henrik King Business Model Categories for the Base of the Pyramid and Challenges in the South African Market
NHH
Pål Idar Christiansen Social business models in Norway: How do they finance and monetise social value creation? a qualitative approach
NHH
Arsene Frank Burakeye Social business models in Norway: How do they finance and monetise social value creation? a qualitative approach
NHH
Kristine Amundsen Wold How to become a Food Waste -Fighter?: An exploratory study into food waste-reducing business practices in the food service industry
NHH
Julie Normann Eikaas How to become a Food Waste -Fighter?: An exploratory study into food waste-reducing business practices in the food service industry
NHH
Emil Vindheim Could Crowdfunding Distrupt the Fashion Industry?: Emergence of new business models due to crowdfunding, and their implications
NHH
Maria Vattoy Could Crowdfunding Distrupt the Fashion Industry?: Emergence of new business models due to crowdfunding, and their implications
NHH
Anja Basioli Kirkvik Uber mot drosje: en økonomisk vurdering av forretningsmodeller
NHH
Olaug Jerpstad Uber mot drosje: en økonomisk vurdering av forretningsmodeller
NHH
Åge Bjørnsen How can Choice Hotels Innovate to compete with Airbnb
NHH
Trygve Rønningen A change Towards Design Thinking: Implementation of Service Design as a Key Capability
NHH
Liying Zeng Factors Influenting the Adoption of Self-Service Technologies: A Study of the benefits and risks of self service technologies and trust beliefs of service providers
NHH
Manuela Twrsnick Influensing of customer personality traits on Co-creational activities
NHH
Fredrik Grøstad Madsø En adopsjonsstudie av en selvbetjeningskanal
NHH
Candela Santos Haugen En adopsjonsstudie av en selvbetjeningskanal
NHH
A. Johannes T. Solbraa Bay Innovation Adaption in Robotics: Consumer Intention to Use Autonomous Vehicles
NHH
Benjamin Drivdal Transparency and the sustainability reporting practice of Norwegian Comanies
NHH
Runar Bleie Bertheussen Bildelerne i Norge: en studie om norske bildelere: hvem er de og hva driver de med?
NHH
Mari Arnestad Bildelerne i Norge: en studie om norske bildelere: hvem er de og hva driver de med?
NHH
Oda Sortland User generated insurance. Using artifical intelligence to empower users and boost innovations
AHO
Bili Xia Bring Old Tales and Myths Back
AHO
Kamilla Nave Maaseide Arveprosessen
AHO
Ida Elise Nystad Marrable Information Flow – information on a journey from A to B via an Avinor Airport
AHO
Cecilie Gulestøl Liset Information Flow – information on a journey from A to B via an Avinor Airport
AHO
Oda Midtlyng Klempe The Unfashionable Fashion – Exploring a new value proposal, a potential for systematic change
AHO
Nils Erik Gustav Hansen Better together – A framework for community building in Oslo’s student housing
AHO
Runar Dahlsengen Using Screen based Interaction design to reduce domestic food waste
AHO
Alfred Clatworthy Holmen Fordel – An online platform to facilitate participation in local budget decisions
AHO
Ola Johan Brandsnes Ashes to Ashes
AHO
Ribekka Breitveit Longer than nine months
AHO
2015 Mie Birgitte Dalen Visual website aesthetics: The relationship between the dimensions of visual website aesthetics, consumers’ intention and willingness to be vulnerable
NHH
Jørn Erik Skjeldrup Toppe Motiver for deling: er forbrukere villig til å dele på sine eiendeler?
NHH
Inga Øystese Hovde Motiver for deling: er forbrukere villig til å dele på sine eiendeler?
NHH
Wenji Chen Why don't similar e-commerse companies choose similar logistics distribution system? : a case study of two e-commerse companies in China based on transaction cost theory
NHH
Anna Alexi The role of risk, trust and self-efficacy in self-services
NHH
Ines Stoegerer The role of risk, trust and self-efficacy in self-services
NHH
Anna Borovova Contextual study of VC investments: the case of Norway
NHH
Leda Atena Rivero Meendez Creativity in customer care teams. Differences between top and bottom performing teams
NHH
Michael Hansson Valg: en velsignelse eller forbannelse?: effekten av fonsguide på salg av investeringsfond
NHH
Mats Andreas Hverven Valg: en velsignelse eller forbannelse?: effekten av fonsguide på salg av investeringsfond
NHH
Marija Citic Pre-purchase customer experience: multiple case study of leading service providers in Norway
NHH
Lisanna Carolina Kujala Pre-purchase customer experience: multiple case study of leading service providers in Norway
NHH
Maria Holmen Høyem En teoretisk analyse av innovasjonsinsentivene I Posten
NHH
Ragni Grydeland En teoretisk analyse av innovasjonsinsentivene I Posten
NHH
Kristoffer Berg Kahrs Business models and business model innovation
NHH
Tom Hiis Bergh Business models and business model innovation
NHH
Ingrid Sunde Sletten How a customer focus helps firms identify relevant value drivers
NHH
Helle Einstabland How a customer focus helps firms identify relevant value drivers
NHH
Anna Soler Perlacia Collaborative Consumption: Live Fashion, Don’t Own It! Developing New Business Models for the Fashion Industry
NHH
Valeria Duml Collaborative Consumption: Live Fashion, Don’t Own It! Developing New Business Models for the Fashion Industry
NHH
Silje Sørfonn Moe How can Retailers Take Responsibility? Responsible Business Model Innovation in the Retail Industry – A Qualitative Approach
NHH
Anna Christina Rosenqvist How can Retailers Take Responsibility? Responsible Business Model Innovation in the Retail Industry – A Qualitative Approach
NHH
Linda Kristiansen Drivers of Adoption and their Modifiers – Self-Service Technology in a Business-to-Business Context
NHH
Aria Nejad Crowdsourcing food shopping
SINTEF
Tonje Henriksen Crowdsourcing food shopping
SINTEF
Gunnar Øyvin Fredrikson Gamification in OIP
SINTEF
Line Thorvildsen Bogen Taktskifte i eldreomsorgen i Oslo, med skille og spesialisering
AHO
Mikkel Brandt Bugge 2020 Oslo tram
AHO
Tarald Jansen 2020 Oslo tram
AHO
Jane Pernille Landa Hansen Service design as a service: Exploring why projects are not implemented and what we can do about it
AHO
Daniel Søland Jackson Service design as a service: Exploring why projects are not implemented and what we can do about it
AHO
Theodor Andreas Henriksen Aas Between the three of us - A diploma on how to design for trust in digital services
AHO
Richard Bernt P. Jensen GENERATION * 3 - Designing quality CPR education for schools
AHO
Marianne Helen Sulen Sælensminde GENERATION * 3 - Designing quality CPR education for schools
AHO
Syver Møksvold Lauritzen Honest Mistakes: Exploring Imperfections in Digital Design
AHO
Bjarte Andreas Misund Kokan Gemu - A Transaction Experience
AHO
Maria Mårefors Design for intellectual disability
AHO
Niklas Schmidt More than meets the ear - Exploring the music experience through interaction design
AHO
Caterina Rios Forno To learn to learn - Challenging formal education by enabling the students to reflect on their learning
AHO
Ask Helseth Potential energy - Exploring service opportunities in energy producing neighbourhoods
AHO
Elisabeth Rose Le Blanc In their shoes - An observational approach to developing resources for nursing home emplyees
AHO
2014 Elena Tragudistis Exploring a path to customer centricity : the role of organizational values
NHH
Cilia Holm Indahl Business model innovation for sustainability: from current to next practices
NHH
John Eirik Indrebø Lojalitets- og lønnsomhetsstyring av kundebasen: en casestudie av hvordan fordelsrabatter kan signalisere kundelojalitet og kundelønnsomhet i forsikringsbransjen
NHH
Anders Naterstad Lojalitets- og lønnsomhetsstyring av kundebasen: en casestudie av hvordan fordelsrabatter kan signalisere kundelojalitet og kundelønnsomhet i forsikringsbransjen
NHH
Janu Ramchandani Assessing the relevance of carbon accounting standards in service sector SMEs NHH
Elisabeth Solberg A customer-centric journey - alignment of KPI and incentive systems : a case study of DNB, Posten and Telenor NHH
Pia Solheim The lean, mean, and customer centric team: How BPM culture promotes customer centricity
NHH
Ingrid Hognaland How business models in the newspaper industry are selected and innovated: a case study of two Norwegian media groups
NHH
Yingrui Zhang How complementor partners add value to e- tailers?
NHH
Natalia Drozdova, NHH Measuring Emotions in Marketing and Customer Behavior: Is Face Reader an applicable tool?
NHHChristian Ree Eriksen Innovation i management consulting. En eksplorativ casestudie av norske konsulentselskaper.
NHH
Anders Bjørneby Innovasjon i management consulting. En eksplorativ casestudie av norske konsulentselskaper
NHH
Yannick Lew Yaw Fung A value development framework for service innovation
SINTEF
Anna Sara Svennevik En enklere hverdag
AHO
Cathrine Einarsson Tjenestedesign som verktøy for felles forståelse
AHO
Linda Natalia Tunheim Designing for Health Care at Sea
AHO
Karin Frida Lovisa Almquist Å avslutte et svangerskap
AHO
Victoria Hovland Å forebygge ensomhet blant eldre
AHO
Christina Helen Iversen Offshore Business as a Service Business
AHO
Hilde Dybdal Johannessen Designing Change
AHO
Sung Hoon Kim Change for funding - Creating a profit for an envioronmental NGO
AHO
Astrid Langnes Psychology in design - "My Commute"
AHO
2013: Mirjua Sutela Beyond the Next Step. An Example of improving Women's Experience in Gynecological Services
AHO
Jens Magnus Trevisan Kjeldsen Design for økt sykkelglede i Oslo
AHO
Lars-Ive Gjærder Rituals and Service Design. A match made in Heaven?
AHO
Kristoffer Guribye Electric car charging station
AHO
Wenying Zhang Where's Mummi? A locating and communicating device for children aged 3-8
AHO
Malgorzata Wesolowska Industrial Heritage Trail
AHO
Elisabeth Bjørndal Skjelten Røde Kors Norskhjelpen
AHO
Emilie Strømmen Olsen Designutdanning i Risør
AHO
Seyedeh Niusha Mousavizadehdafchahi Wellbeing of Seafarers Abroad Offshore Vessels
AHO
Ragnhild Mjønner Foreldre + lærere = sant
AHO
Wanxi Li A design to rejuvinate chinese tea culture among young generation
AHO
Marit Karin Støylen Å styrke den pårørende - et tjenestedesignprosjekt for pårørende til mennesker med demens
AHO
Åse Kydland Å styrke den pårørende - et tjenestedesignprosjekt for pårørende til mennesker med demens
AHO
Maria Karlsen Food Awareness - through mindful eating
AHO
Mikael Johnsen The Future of Offshore Supply
AHO
Johan Krogh Eide Design for brukermedvirkning i psykiske helsetjenester
AHO
Tina B. Holt Capturing the User Experience with diaries and interviews
SINTEF, UIO
Audun K. Brekke Mapping the Customer Journey - A Study of data collection methods
SINTEF, UIO
Benedicte Holgersen Interessedialog som kilde til ny kunnskap: En casestudie av Storebrand, TINE og Tryg
SINTEF
Cathrine Åsegg Hagen Interessedialog som kilde til ny kunnskap: En casestudie av Storebrand, TINE og Tryg
SINTEF
Tine Charlotte Øvreå Brand positioning: an enchancement proposal to differentation strategies based on secondary benefit associations
NHH
Even Meek Olsen How can service organizations improve the customer orientation of frontline employees? A cross cultural study.
NHH
Astrid Sky How can service organizations improve the customer orientation of frontline employees? A cross cultural study.
NHH
Martin Anderstad Prosessledelse og innovasjon. Hvilken effect har innføringen av prosessledelse på bedriftenes innovasjonsevne?
NHH
Hans-Christian Grung -Olsen Prosessledelse og innovasjon. Hvilken effect har innføringen av prosessledelse på bedriftenes innovasjonsevne?
NHH
Cilia Lillithors Electronic receiot services: An analysis from a consumer perspective
NHH
Lise Beate Nordblom Teori og best practice for customer co creation ved tjenesteinnovasjon
NHH
Judith Bragelien Teori og best practice for customer co creation ved tjenesteinnovasjon
NHH
2012: Eivind Berglund CSR - relaterte KPIer i finanstjenestesektoren NHH
Sigrid Berglund CSR - relaterte KPIer i finanstjenestesektoren NHH
Manuela Aguirre Designing for dignity in sexual violence response system
AHO
Jan Kristian Strømsnes Designing for dignity in sexual violence response system
AHO
Kaipei Feng AUDI (confidential project)
AHO
Anne Lene Hårstad Min Medisin
AHO
Rebecca Riordan Larsen Designing an e-book experience
AHO
Ulrikke Pedersen Designing an e-book experience
AHO
Christian von Hanno Nordic Choice Hotels, for alle
AHO
Wenbo Sun Agile/UX Integration: how user experience-related practices and processes are integrated with Agile development in real-world projects SINTEF
Anna Dahl Agile/UX Integration: how user experience-related practices and processes are integrated with Agile development in real-world projects Sintef
Alice Margrethe Norli Design Thinking
NHH
Anette Nordvik Design Thinking
NHH
Sara Marie Eilertsen Eksperimenter i tjenesteinnovasjon
NHH
Eirik Bø Bakke Effects of App-service on brand loyalty for TV 2 Sumo
NHH
Tor-Erik Røynesdal Når bør tjenester lanseres, og hvordan kan man sikre lansering til planlagt tid?
NHH
Aksel Berg Gustavsson Når bør tjenester lanseres, og hvordan kan man sikre lansering til planlagt tid?
NHH
Andreas Dale Using sponsorship to create brand experiences
NHH
Mari Lindahl Kårhus Using sponsorship to create brand experiences
NHH
Dennis Heltne Hou CSR as source to innovations in brand and customers experiences
NHH
Astri Fotland Adopsjon av rfid tjenester
NHH
Michael Johansen Customer engagement on Facebook: a social brand experience
NHH
Andre Pereira FC mobile betalingstjenester
NHH
Andreas Hennie Entreprenørskap
NHH
Stina Nysæther Entreprenørskap
NHH
Michael Hellerslien Åpen innovasjon
NHH
Iva Germanova Greening the supply chain
NHH
Eivind Berglund CSR-relatert KPIer i finanstjenestesektoren
NHH
Benjamin Brue Social Value Creation in Business Models of Social Entrepreneurship: A case study of two B1G1 organizations
NHH
Astrid Heggland Innovasjonssystemer i norsk reiseliv: en casestudie av NCE Tourism - Fjord Norge
NHH
2011: Matias Haukom A segmentation model for the Norwegian retail banking market
NHH
Mattis Thompson A segmentation model for the Norwegian retail banking market
NHH
Tobias Mørland Kvaslerud Bergens Tidende på nettbrett - jakten på en lønnsom forrretningsmodell
NHH
Therese Prestmo Rosenvold Bergens Tidende på nettbrett - jakten på en lønnsom forrretningsmodell
NHH
Birthe L. Dyrdal Hvilke faktorer påvirker personers givervilje og lojalitet til non-profit organisasjoner: Et opplevelse og holdningsperspektiv?
NHH
Olav Borud What are the channel preferences types of customers?
NHH
Finn Filip Sigurjonsson Finborud Ventura capital: An introduction to the industry and its effects on firm investments in R&D
NHH
Pia-Marie Ingvaldsen Sølje Hvordan har økt deltakelse som følge av LEAN påvirket de ansattes tilfredshet i Tryg?
NHH
Christine Bruteig Henriksen Hvordan har økt deltakelse som følge av LEAN påvirket de ansattes tilfredshet i Tryg?
NHH
Tiancheng Chang Business SoaML
NHH
Pål Stutz How do failures in self-service technologies affect the consumers' brand experience NHH
