CSI wins two awards at Frontiers in Service 2018

CSI researchers at Frontiers in Service 2018
CSI people at Frontiers in Service 2018

24 September 2018 08:36

CSI wins two awards at Frontiers in Service 2018

CSI was well represented at the annual “Frontiers in Service 2018” conference, hosted by Texas State University.

Linda Hollebeek
Linda Hollebeek
Tor W. Andreassen
Tor W. Andreassen

About 250 researchers from 32 countries presented their latest work on a variety of important service topics such as service technology, base of the Pyramid service, service design, transformative service research, customer experience, service strategy, service management, financial wellbeing, health care, social media, service innovation, and service failure. In addition, selected plenary conference speakers brought unique perspectives to how service can improve lives.
Apart from key note speakers and paper presentations, the award dinner was a key element of the conference.

Among the many winners CSI brought home two:

  • "2018 Outstanding Paper Award"
    to Linda Hollebeek for her article that appeared in the Journal of Services Marketing: "Virtual brand community engagement practices: a refined typology and model" coauthored with Biljana Juric and Wenyan Tang
  • Best Practitioner Paper Award 2018
    for " The American Innovation Index" written by Gina Woodall (Rockbridge Associates, Inc., USA), Lerzan Aksoy (Fordham University, USA), Tor Andreassen (Norwegian School of Economics, Norway), Charles Colby (Rockbridge Associates, Inc., USA), Timothy Keiningham (St. John's University, USA)

Papers presented by CSI researchers were:

  • The American Innovation Index 
    Gina Woodall (Rockbridge Associates, Inc., USA), Lerzan Aksoy (Fordham University, USA), Tor Andreassen (Norwegian School of Economics, Norway), Charles Colby (Rockbridge Associates, Inc., USA), Timothy Keiningham (St. John's University, USA)
  • Biased Sharing: Racial Discrimination on Peer-to-Peer Platforms
    Katrine Berg Nødtvedt, Siv Skard, Hallgeir Sjåstad, Helge Thorbjørnsen. All from the Norwegian School of Economics, Norway
  • Adoption of Assistive Technology: Subject, Object and Temporality
    Siv Skard (NHH Norwegian School of Economics, Norway), Per Egil Pedersen (University College of Southeast Norway, Norway, and Norwegian School of Economics), Herbjørn Nysveen (Norwegian School of Economics, Norway)
  • Customer Barometers as Quasi-Experimental Data: The Example of Norwegian Innovation Index
    Seidali Kurtmollaiev (NHH Norwegian School of Economics, Norway), Line Lervik-Olsen (BI Norwegian Business School, Norway and Norwegian School of Economics), Tor Andreassen (Norwegian School of Economics, Norway)
  • Business Model Innovation and Value-creation: The Platform Way
    Tor W. Andreassen (NHH Norwegian School of Economics, Norway), Line Lervik-Olsen (BI Norwegian Business School and Norwegian School of Economics,), Hannah Snyder (BI Norwegian Business School, Norway), Jill Sweeney (University of Western Australia, Australia), Yves Van Vaerenbergh (KU Leuven, Belgium), Allard C.R. Van Riel (Radboud University, The Netherlands)
  • Service Innovation: One Size Does Not Fit All! 
    Line Lervik-Olsen (BI Norwegian Business School and Norwegian School of Economics, Norway), Tor Andreassen (Norwegian School of Economics, Norway), Seidali Kurtmollaiev (Norwegian School of Economics, Norway)

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