CSI well represented at "Frontiers in Service 2017"
Every manager and every researcher needs to understand the rapidly changing needs of customers. Understanding what works, what doesn’t, and most importantly, what’s next is the only way to ensure success.
The 2017 Frontiers in Service Conference, brings the world’s leading managers and academic researchers together to prepare for what tomorrow brings.
CSI researchers paper presentations:
Line Lervik-Olsen, Tor W. Andreassen & Seidali Kurtmollaiev
Content or Delight? A Matter of Quality or Innovation
Alexander Jakubanecs, Line Lervik- Olsen, Tor W. Andreassen & Helge Thorbjørnsen
Effects of Return on Time (RoT) on Adoption of Services: The Moderating Role of Need for Cognition
Siv Skard, Eirik Sjåholm Knudsen, Hallgeir Sjåstad & Helge Thorbjørnsen
Virtual Reality (VR) Effects in the Travel Industry
Nina Katrine Prebensen, Birgit Andrine Apenes Solem & Thomas Brekke
Service Innovation (Culture) in Technology Based Firms: The Significance of User-Centric Perspectives
Nina Rona & Line Lervik-Olsen
Log Off the Mobile – Log on to Life?
Josina Vink, Kaisa Koskela-Huotari, Per Kristensson, Per Skålén & Annita Fjuk
Reflexive Practice as an Enabler of Service Innovation
Contamination in the Sharing Economy: Always Icky, or sometimes Chic?