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Snyder, Hannah; Witell, Lars; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per
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Identifying categories of service innovation: A review and synthesis of the literature
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Journal of Business Research Volume 69 (7); page 2401 - 2408; 2016
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Andreassen, Tor W.; Kristensson, Per; Lervik-Olsen, Line; Parasuraman, A.; McColl-Kennedy, Janet; Edvardsson, Bo Åke; Colurcio, Maria
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Linking service design to value creation and service research
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Journal of Service Management Volume 27 (1); page 21 - 29; 2016
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Witell, Lars; Snyder, Hannah; Gustafsson, Anders; Fombelle, Paul; Kristensson, Per
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Defining service innovation: A review and synthesis
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Journal of Business Research Volume 69 (8); page 2863 - 2872; 2016
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Witell, Lars; anderson, laurel; brodie, roderick; Colurcio, Maria; Edvardson, Bo; Kristensson, Per; Lervik-Olsen, Line; Sebastiani, Roberta; Andreassen, Tor W.
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Exploring dualities of service innovation: Implications for service research
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Journal of Services Marketing Volume 29 (6/7); page 436 - 441; 2015
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