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Witell, Lars, Snyder, Hannah, Gustafsson, Anders, Fombelle, Paul, Kristensson, Per
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Defining service innovation: A review and synthesis
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Journal of Business Research Volume 69 (8), page 2863 - 2872, 2016
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Snyder, Hannah, Witell, Lars, Gustafsson, Anders, Fombelle, Paul, Kristensson, Per
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Identifying categories of service innovation: A review and synthesis of the literature
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Journal of Business Research Volume 69 (7), page 2401 - 2408, 2016
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Andreassen, Tor W., Kristensson, Per, Lervik-Olsen, Line, Parasuraman, A., McColl-Kennedy, Janet, Edvardsson, Bo Åke, Colurcio, Maria
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Linking service design to value creation and service research
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Journal of Service Management Volume 27 (1), page 21 - 29, 2016
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Witell, Lars, anderson, laurel, brodie, roderick, Colurcio, Maria, Edvardson, Bo, Kristensson, Per, Lervik-Olsen, Line, Sebastiani, Roberta, Andreassen, Tor W.
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Exploring dualities of service innovation: Implications for service research
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Journal of Services Marketing Volume 29 (6/7), page 436 - 441, 2015
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