Design thinking, Strategy & Innovation


Please let us know if you are coming by Tuesday, 14 March.

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09:00 - 09:15                                                                          

Welcome by Evry

09:15 - 10:00                                                                            Linda Hollebeek (NHH/CSI)
"Service Design for Enhanced Customer Engagement and Experience (PDF 0.5mb)" 
10:00 - 10:45

Álvaro Márquez (ECD, EVRY Strategic Design Lab & Executive Director, Method Inc.), Daniel Grönquist (MD, EVRY Strategic Design Lab & SVP EVRY ASA)
"EVRY in the Age of Strategic Design - a practitioners view (PDF 8mb)"

"Age of Strategic Design - part two (PDF 8mb)"

10:45 - 11:00


11:00 - 11:45 Annita Fjuk (Fellow Telenor Research & Research Director of Design Thinking at CSI)
"Design thinking and innovation: Creating a common language (PDF 2mb)"
11:45 - 12:30                                                             Tor Wallin Andreassen (Professor NHH & Manging Director CSI)
"Design thinking and Marketing (PDF 12mb)"