CSI - Centre for Service innovation
CSI aims to increase the quality, efficiency and commercial success of innovation activities at leading Norwegian service providers and enhance the innovation capabilities of its business and academic partners. CSI will identify service innovation challenges and opportunities, transform them into relevant research themes, and implement best practices, in collaboration with knowledge partners working as innovation enablers.
CSI aims to increase the service innovation capabilities of the wider innovation community including service SMEs, SME-networks, entrepreneurship- and innovation system stakeholders. Ultimately, CSI's goal is to establish itself as a nationally and internationally recognized research centre, noted for its collaborative innovation projects and its academic originality.
Organization
CSI is organized with 5 of Norway's largest communication, ICT, financial, and logistics service provider partners, 6 academic knowledge partners and 7 business knowledge partners specializing in innovation process management and ICT-supported service innovation. It also includes 2 bridging partners assisting knowledge dissemination and SME-partner inclusion. Through bridging partners it will enable more SMEs to take part in open innovation driven by the largest buyers of sub-contracted services in Norway. The CSI-board, where business partners hold the majority positions, identifies and develops research themes to be pursued, and decides which partner development projects to integrate into its research environment.
Themes
CSI will pursue four service innovation challenges as its initial research themes: Innovations in customer and brand experiences; Open and co-creating innovation processes; Business model innovations and, finally; Infrastructure- and structural innovations. Eleven Work Packages (WPs) will be organized within these themes.
Deliverables
Among the deliverables from CSI are new services, new service interfaces, service innovation methodologies, best practices and guidelines, conferences and workshops, in addition to high quality professional and scientific publications, 18 PhD-dissertations and more than 100 master theses. CSI will significantly improve the service innovation capabilities of its partners and enhance researchers' and policy makers' understanding of service innovation beyond state of the art.
For a more complete presentation of CSI, see our project proposal.
